Common questions.
How is pricing calculated?
The instant quote tool itemizes setup, material, and finishing costs live as you build your specification. There's no lump-sum estimate — you can see exactly what changes the price before you commit.
What payment methods do you accept?
Wire transfer (3% discount) or PayPal. Wire instructions appear on your order page as soon as you submit the order.
How does proofing work?
A free E-Proof (PDF) is included with every order. A physical digital proof — a printed sample of your file — is available as a paid add-on if you want to see color on paper before the full run prints. It takes extra time, so your production schedule moves accordingly.
What file format do you need?
Print-ready PDFs only: 300 dpi minimum, fonts embedded and outlined, with a 0.125" bleed. How many files you upload depends on the binding.
Perfect binding: one cover PDF and one interior PDF. Saddle stitching and wire binding: a single PDF with every page in reading order. Hardcover: a cover PDF and an interior PDF, plus an end paper PDF if it's printed and a dust jacket PDF if you ordered one.
You upload them from your order page after checkout. See the file setup guide for the full checklist.
How long does production take?
5 to 9 business days depending on binding and quantity, shown on your instant quote before you order. Freight time is separate and depends on air, ocean, or split delivery.
How long does shipping take, and can I track it?
Your quote shows an estimate for each freight option: Air Express about 3–5 business days, Air Economy about 7–10 business days, and Ocean + Trucking about 35 days. These are estimates — carriers, customs, and weather affect the actual arrival, and we can't control them.
When your order ships, your order page shows the shipping method and, when available, the carrier and tracking number. With freight forwarding, a tracking number may not be issued until the shipment reaches its final carrier, so it can arrive a little after your shipping notice.
Where does Printseoul ship?
Printseoul regularly ships publication orders to the United States, Canada, and Australia, with additional international destinations available on request.
Will I pay customs duties or import taxes?
Door-to-door delivery available. We can arrange delivery to the address you provide through our freight forwarding partners.
United States: Printed publications — books, magazines, and catalogs — are generally not subject to import duty. Because U.S. tariff policy changes frequently, the current duty treatment is checked against the HS code of your shipment (printed books and magazines generally fall under Chapter 49) before it ships.
Canada: GST/HST (goods and services tax / harmonized sales tax) applies to imported shipments.
Australia: GST (goods and services tax) applies to imported shipments.
Other destinations: Duties, VAT, or other taxes may apply.
If applicable customs requirements change, we’ll let you know before finalizing your shipment.
Can I get a physical paper sample before ordering?
Yes — request a free sample kit covering our core gloss, matte, and uncoated stocks, mailed to a U.S. or Canadian address. International shipping (including Australia) is available on request — contact us for shipping cost.
Is freight included in my checkout total?
If you select shipping in the quote tool (or in your cart), that freight is included in your checkout total. If you don't, checkout tells you so, and we send you a freight quote separately, billed separately from your checkout total.
Can I cancel an order?
Yes, at any time — the sooner you write to support@printseoul.com, the less it costs. We halt the job and the printing facility totals what has been spent so far; that depends on how far production had come, and it is yours to cover. Details are in our Terms & Conditions.
Will my order be free of defects?
We produce to a defect-free standard within a 2% tolerance. If you find a production defect, tell us within 3 business days of delivery and send photos; we review each report and, where warranted, offer a discount or a reprint.
What if my order arrives damaged?
Tell us within 3 business days of delivery and include photos and how many copies are affected. If the damage came from our production or packing we offer a discount or reprint; transit damage is handled together with the carrier. See our Terms & Conditions.
Do you support recurring issues for magazines?
Yes. Tell us your issue schedule and we'll plan production and delivery dates around it. Each issue is quoted at the pricing in effect when you order.