Terms & Conditions.
Who you are contracting with
Printseoul is a trade name of SOFT7, a company based in Seoul, Republic of Korea. Orders placed on this site are contracts with SOFT7, operating as Printseoul, and wire transfers are made to SOFT7.
Pricing
All prices shown on this site are in U.S. dollars. Placing an order authorizes Printseoul to charge the payment method selected at checkout for the order total shown at checkout, including any add-on services and the freight you selected for each job.
Prices on this site are updated from time to time. The total shown at checkout when you place your order is the price of that order. A quote you view online or email to yourself is an estimate, not a price guarantee.
Freight
Freight selected in the quote tool is included in your checkout total. If you did not select freight for a job, the checkout page says so, and we send you a freight quote separately. That freight is billed separately from your checkout total.
Delivery times & tracking
Transit times shown in the quote tool for each freight option are estimates. Carriers, customs, and weather affect the actual arrival and are outside our control, so we cannot compensate for freight delays. When your order ships, your order page shows the shipping method and, when available, the carrier and tracking number. With freight forwarding, a tracking number may not be issued until the shipment reaches its final carrier.
Customs, duties & import taxes
Door-to-door delivery available. We can arrange delivery to the address you provide through our freight forwarding partners.
United States: Printed publications — books, magazines, and catalogs — are generally not subject to import duty. Because U.S. tariff policy changes frequently, the current duty treatment is checked against the HS code of your shipment (printed books and magazines generally fall under Chapter 49) before it ships.
Canada: GST/HST (goods and services tax / harmonized sales tax) applies to imported shipments.
Australia: GST (goods and services tax) applies to imported shipments.
Other destinations: Duties, VAT, or other taxes may apply.
If applicable customs requirements change, we’ll let you know before finalizing your shipment.
Payment
We accept wire transfer and PayPal. For wire transfer, the wire instructions appear on your order page as soon as you submit your order; sending your transfer receipt to support@printseoul.com helps us confirm your payment sooner. Production begins once payment for your checkout total is confirmed, except where a proof-only initial payment has been agreed in writing.
Proof approval & changes
Approving your proof is your final sign-off on the artwork and specifications. After that we schedule the job for press, and changes to artwork, specs, or turnaround can no longer be made. From that point the full order amount is payable, even if you ask for changes afterwards.
Cancellation
You can cancel at any time — the sooner you tell us at support@printseoul.com, the less it costs. On cancellation we halt the job, and the printing facility totals what has been spent on it so far. That amount depends on how far production had come, and you are responsible for it in full.
Quality standard
We produce to a defect-free standard within a 2% tolerance. If you find a production defect, see “Quality problems & reprints” below.
Shipping damage
If cartons arrive damaged, let us know within 3 business days of delivery and include photos plus the number of copies affected. When the damage traces back to our production or packing, we offer a discount or a reprint. Damage that happens in transit is handled together with the carrier.
Quality problems & reprints
Custom jobs cannot be returned once production has begun. If you spot a production defect, report it within 3 business days of delivery; we review each report and, where warranted, offer a discount or a reprint.
Print samples (optional)
At checkout you may allow Printseoul to feature finished, unpublished-content-free photos of your job on our print samples page. This is optional and does not affect your order or its price. You can ask us to remove your job from the page at any time by emailing support@printseoul.com.
Privacy
Information submitted through quote, order, and contact forms is used only to fulfill the request it was submitted for, and to send order-related communication. It is not sold to third parties.
When you place an order we collect your name, company, email, phone number, delivery and billing addresses, and the details of your print job. We do not store card numbers: PayPal processes card and PayPal payments. We send only order-related emails (such as your order confirmation), not marketing email.
To run the service we use Google Firebase (accounts and order records), Postmark (order emails), Web3Forms (form notifications to our team), and PayPal (payments). Each receives only the information it needs for that purpose.